Ian Williams - Ian set up Jericho Consulting in 2009 following sixteen years as a Marketing professional, working for large multinational organisations such as Smith & Nephew, VarTec Telecommunications and Canada Life. The last six of those years were spent working exclusively within the customer experience & retention management field, which has been driving passion behind the creation of Jericho Consulting. Ian’s areas of expertise include customer experience management; strategic business planning; and customer acquisition & retention. Organisations that Ian has helped to deliver improved business performance include American Express, Santander and TalkTalk.
Associates
Steve Sullivan - Steve specialises in outsourcing relationship management, contact centre and project delivery with over 15 years’ experience working for both clients and suppliers. Primarily contact centre focused, his successes have encompassed working with leading brands across sectors including financial services, telecoms, media, retail/eCommerce and affinities on projects that have included sourcing and managing suppliers; improving performance; defining and delivering projects; and implementing and optimising customer management solutions. Steve has worked with organisations such as Santander, American Express, Nuffield Health and Burberry.
